PRIVACY POLICY

YOUR PRIVACY

Last updated: 9 October 2026

At tegancannell.com.au, we are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. Where we deal with visitors and customers in the United Kingdom and European Union, we also aim to meet the requirements of the UK and EU General Data Protection Regulation (GDPR).

This policy applies to our website (tegancannell.com.au) and our online shop (shop.tegancannell.com.au).

We respect the privacy and confidentiality of your personal information and only collect, use and disclose it where necessary to provide our services and operate our website and shop.

INFORMATION WE COLLECT

When you visit our website or shop, or use our products and services, we may collect the following information about you: name, email address, phone number, billing address, IP address, website usage data (via cookies or analytics tools), and any information you voluntarily provide through forms, enquiries or communications.

We do not knowingly collect personal information from individuals under 18 years of age.

HOW WE USE YOUR INFORMATION

We may use your information to

provide and manage our products and services
process your purchase and deliver your digital products
communicate with you, including responding to your enquiries
improve our website, products and services
measure and improve our advertising
send marketing communications where you have opted in to receive them.

If you purchase from us, we may also email you about your purchase, including a request to review your product, and information about related products, programs, free sessions or webinars. Every email we send includes a link to unsubscribe, and you can unsubscribe at any time.

OUR ONLINE SHOP AND PAYMENTS

Purchases from our shop are processed by Payhip, a third-party e-commerce platform. Payhip collects the information needed to complete your purchase, process payment, deliver your product and calculate applicable taxes. Payments are processed securely through PCI-compliant payment processors. We do not see or store your full card details. Digital products may include your email address and purchase date within the file to protect against unauthorised sharing.

COOKIES, ANALYTICS AND ADVERTISING

We use cookies and similar technologies to operate and improve our website and shop, analyse traffic and user behaviour, and support our marketing and advertising. This includes the Meta Pixel (provided by Meta Platforms, the company behind Facebook and Instagram) and may include analytics tools such as those provided by Google. These tools help us understand how visitors use our website and shop, measure the results of our advertising, and show relevant content and ads to people who have visited.

Visitors from the United Kingdom and European Union will see a cookie banner where they can accept or reject non-essential cookies. Non-essential cookies are only used after consent is given. You can change your cookie choices at any time using the privacy button in the corner of this page.

All visitors can also control or disable cookies through their browser settings. If you disable cookies, some parts of the website may not work as intended.

DATA STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our website is hosted by Wix, and our shop is provided by Payhip. Your information is stored and processed using secure systems provided by these platforms and their service providers.

OVERSEAS DISCLOSURE

Some of the service providers we use store or process information outside Australia. Your information is likely to be stored or processed in the United States, the United Kingdom and the European Union, including by Wix, Payhip, Meta and our email and payment providers. We use reputable providers that are required to protect personal information in line with applicable privacy laws.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not sell personal information.

We may share information with trusted third-party providers where necessary to:

process payments and deliver your purchases
operate our website, shop and email communications
measure and improve our advertising
deliver services you request
comply with legal obligations

We may disclose personal information where required or authorised by law, or where reasonably necessary to comply with legal obligations or court orders, enforce our rights and agreements, or protect our business, clients or others.

HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, financial records kept for tax purposes). When it is no longer needed, we take reasonable steps to delete or de-identify it.

ACCESSING AND CORRECTING YOUR INFORMATION

You can ask to access the personal information we hold about you, or ask us to correct it, by contacting us here. We will respond within 30 days. In limited circumstances permitted by law, we may decline a request, and if so we will explain why.

YOUR RIGHTS IF YOU ARE IN THE UK OR EU

If you are in the United Kingdom or European Union, you have rights under the GDPR, including the right to access, correct or delete your personal information, to object to or restrict how we use it, to request a copy of it, and to withdraw your consent at any time. We process your information to fulfil your purchase, for our legitimate business interests (such as improving our services and sending relevant emails to customers), with your consent (such as for non-essential cookies), or to meet our legal obligations. To exercise any of these rights, please contact us. You also have the right to complain to your local data protection authority.

COMPLAINTS

If you have a concern about how we have handled your personal information, please contact us first, and we will work with you to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes take effect when they are published on this website. We recommend checking this page from time to time.

If you have any questions about this Privacy Policy, or how your information is handled, please contact us here. We aim to reply to general enquiries within 48 hours.