TERMS & CONDITIONS OF WEBSITE

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern our relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “we”, “us” and “our” refer to Tegan Cannell, including the website currently located at tegancannell.com.au and any related services or platforms we operate. and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and our rights and obligations to each other.

LIMITATION OF LIABILITY

It is a condition of using our website that you accept that, to the extent permitted by law, we are not liable for any loss or damage arising from your use of the website, including from errors or omissions in information, documents, or materials provided, or from any goods or services offered through the website. This includes reliance on third-party content, links, comments, or advertisements.

Your use of any information or materials on this website is at your own discretion and risk.

It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements. While we take reasonable care to ensure information is accurate, we do not guarantee that all content will be free from errors or omissions.

Nothing in this clause excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot be excluded.

COMPETITION AND CONSUMER ACT

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major problem, and to have goods or services repaired or supplied again if they do not meet acceptable quality standards. Where permitted by law, our liability for any non-major failure may be limited to resupplying the services or paying the cost of having the services supplied again.

You must be at least 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. We will assess and resolve damaged or lost items in accordance with Australian Consumer Law and applicable courier policies.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

RETURNS AND REFUNDS

We handle returns and refunds in accordance with the Australian Consumer Law.

If there is a problem with your purchase, please contact us via the contact form as soon as possible so we can assess the issue and provide a suitable remedy. Where a product is faulty, not as described, or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.

For change-of-mind returns, we may accept returns of unopened goods within 14 days of purchase. In these cases, refunds may be issued less reasonable shipping and processing costs where applicable.

Refunds will be processed using the original payment method where possible.

We will assess and resolve damaged, faulty, or lost items in accordance with Australian Consumer Law and applicable courier or delivery provider policies.

Services may also be covered by our SATISFACTION GUARANTEE, where applicable, as outlined in the relevant service terms.

LINKS TO OTHER WEBSITES

From time to time, our website may include links to external websites for your convenience. These links are provided for reference only. We do not have control over the content of those websites and do not endorse or approve their content, products, or services unless specifically stated.

We are not responsible for the content, accuracy, or availability of any external websites linked from our site.

THIRD-PARTY CONTENT

Our website may include content provided by third parties. While we aim to include reliable information, we do not guarantee the accuracy or completeness of third-party content and are not responsible for any reliance placed on it.

DISCLAIMER

To the fullest extent permitted by law, we make no guarantees that the website, its content, or any services provided will be free from errors or omissions. While we take reasonable steps to ensure the information on our website is accurate and up to date, we do not guarantee its completeness, reliability, or suitability for any particular purpose.

We do not warrant that our website or servers are free from viruses or other harmful components. You are responsible for taking appropriate precautions to protect your own systems and data when using our website.

Nothing in this disclaimer excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation that cannot be excluded by law.

YOUR PRIVACY

We are committed to protecting your privacy. We use your information to provide and improve our services. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may request to update or correct your personal information at any time by contacting us via the contact form. Information submitted through our website is processed and stored by our website hosting platform, which provides secure infrastructure and encryption technologies (such as SSL) to help protect your data during transmission. We take reasonable steps to safeguard personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Payments are processed through secure, PCI-compliant third-party payment providers integrated with our website platform. We do not store your full credit card details on our own systems; however, payment providers may securely store your information in accordance with their own privacy and security practices where this functionality is enabled.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSURE OF INFORMATION

We may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

We expressly reserve all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it on any other website or other form of electronic retrieval system.

WHOLE AGREEMENT

These Terms and Conditions set out the agreement between you and us in relation to your use of our website and services. To the extent permitted by law, no additional terms or conditions will apply unless required by applicable legislation, including the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot be excluded.

EXCLUSION OF UNENFORCEABLE TERMS

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable to any extent under applicable law, that provision will be severed to the extent necessary without affecting the validity and enforceability of the remaining provisions. The remaining provisions will continue in full force and effect.

EDUCATION, LIFE COACHING OR MENTORING

Our services are intended for educational and informational purposes only and are designed to support and guide you. They are not a substitute for professional advice, including legal, financial, medical, or other specialist advice.

While we aim to provide helpful and accurate guidance, we do not guarantee specific results, outcomes, or success. Any decisions you make based on our services are made at your own discretion and risk.

To the extent permitted by law, we are not liable for any loss, damage, or consequences arising from your use of, or reliance on, our services, materials, or information.

Nothing in this clause excludes or limits any rights you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded.

JURISDICTION

These Terms and Conditions are governed by the laws of Queensland, Australia.

You agree that any dispute arising out of or in connection with these Terms or your use of our website or services will be subject to the non-exclusive jurisdiction of the courts of Queensland, Australia.